Handyman Service

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Executive Summary

Fix-It Right Home Services is a handyman service for homeowners, renters, landlords and small businesses in the west side of our city. We handle the repairs and small projects that pile up: fixing doors and drywall, hanging shelves and TVs, assembling furniture, replacing faucets and light fixtures, caulking, painting and more. We also offer regular home maintenance plans. Homeowners have a long list of small jobs, but big contractors often will not take small work, and finding someone dependable who shows up and charges a fair price is hard. We focus on small jobs done right, on time, with clear prices. Here is what our numbers show. We expect sales of about $70,750 in Year 1, growing to about $410,990 by Year 5 as we gain repeat customers and add technicians. We expect losses of about $15,200 in Year 1 and $2,000 in Year 2 while we build our customer base, then a profit from Year 3 (about $17,500), growing to about $66,100 by Year 5. We expect to break even in Year 2, and make about $19,400 in Year 3, growing to about $67,400 by Year 5. We need $40,000 in total. That covers $14,200 in startup costs (tools, ladders, a truck rack, insurance, licenses and advertising), the money we expect to lose in the early months, and a cash cushion of about three months of bills. I am putting in $8,000 of my own money, and I am asking for $32,000. I will use my own truck. I am Jorge Chen, the owner. These numbers are estimates based on the assumptions listed at the end of this plan, not promises.

Company Description

Fix-It Right Home Services will be a limited liability company (LLC) in Nebraska, owned by Jorge Chen, working from my home, with tools stored in my garage and truck. What we believe. Show up when we say, do the job right the first time, clean up, and charge what we quoted. What we offer:
- Repairs: doors, drywall, trim, cabinets, fences, faucets, toilets and light fixtures. - Installs: shelves, TVs, blinds, curtain rods, ceiling fans and smart doorbells. - Furniture assembly, caulking, small painting jobs and pressure washing. - Home maintenance plans: a visit every season to check and fix the small things before they become big problems. - Make-ready repairs for landlords between tenants. What we do not do. Large electrical, plumbing, gas or structural work that legally needs a licensed contractor. We refer those jobs to licensed contractors we trust. Licenses. We will carry general liability insurance on every job. Where things stand today. I own most of the tools I need, I have registered the business name, and I have done 15 paid jobs for neighbors this year.

Problem & Opportunity

People near us have small repairs that do not get done. 1. Too small for contractors. Most contractors want big jobs and will not come out for a leaky faucet or a broken door. 2. Hard to trust. Homeowners worry about no-shows, surprise prices and messy work. 3. Busy, older and disabled homeowners. Many people cannot do the work themselves. 4. Landlords. Rental owners need fast, dependable repairs between tenants. How we know people want this. I did 15 paid jobs for neighbors this year from word of mouth alone, and two landlords have asked me to handle repairs between tenants.

Products & Services

What we sell. 1. Service calls. One visit to handle one or several jobs. Our plan assumes an average of about $145 per call in Year 1, rising to about $165 by Year 5, with about $40 in materials per call. About 400 calls in Year 1 (about 8 a week), growing to about 1,950 a year by Year 5. 2. Home maintenance plans. A set visit every season to check smoke detectors, filters, caulking, doors and more. About $85 per visit, rising to about $97, with about $20 in materials. About 150 plan visits in Year 1, growing to about 920 as more customers sign up. Our prices. $95 for the first hour (minimum), then $65 an hour. TV mounting from $120. Maintenance plan $85 per seasonal visit. How it works for the customer:
1. Call, text or book online, and send photos of the job if you like. 2. A clear price before we start. 3. We show up on time, do the work, and clean up. 4. Pay by card or app when the job is done. Gross margin, explained. "Gross margin" is the share of each sale left after paying for materials. Our plan shows about 73% in Year 1. That money pays the owner, insurance, tools, gas and other bills.

Market Analysis

Who will hire us:
- Homeowners with a list of small repairs. - Older adults and people with disabilities who need help keeping their homes safe. - Renters (with landlord permission) and landlords who need repairs between tenants. - Small businesses with simple repairs and installs. Where we will work. Within 20 minutes of my home, covering the east side of our city. Our plan is careful on purpose. About 8 service calls a week in Year 1 is a manageable start for one person.

Competitive Landscape

Other options people have:
1. Other handymen and handyman companies. Northside Services (a made-up name) charges a higher price (replace this with their real price); known for being fast, but hard to reach on weekends. 2. Big contractors. Skilled, but most will not take small jobs, and they cost more. 3. Booking apps. Easy to book, but you may get a different person every time. 4. Doing it themselves. Free, but takes time, tools and know-how. How we will win customers: showing up on time, clear prices before work starts, clean careful work, insurance, and being the same trusted person every time.

Marketing & Sales Strategy

How people will find us. - A free Google business listing and Nextdoor and Facebook neighborhood groups; ask every customer for a review. - Before-and-after photos of jobs on social media. - Business cards and flyers at hardware stores, senior centers, churches and apartment offices. - Relationships with landlords, property managers and real estate agents. - A referral reward for customers who send us new customers. - Signing up repeat customers for maintenance plans. Marketing budget. About $4,000 a year. Truck lettering, business cards and a simple website are paid for from startup costs.

The first 90 days. Days 1 to 30: confirm licensing rules, buy insurance, stock the van and set up quoting software. Days 31 to 60: post in neighborhood groups and ask property managers for small repair work. Days 61 to 90: sign the first recurring maintenance customers and ask each customer for a review.

Operations Plan

How the business runs day to day. Scheduling. Jobs are booked by phone, text or online, and grouped by area to save driving. We use a scheduling and invoicing app on my phone for quotes, scheduling and invoices. Tools and truck. About $9,000 in tools and equipment to start: a cordless tool kit, ladders, hand tools, a wet/dry vacuum, sander, tile saw, testing tools, a truck ladder rack and storage boxes, a tablet and safety gear. We use the owner's truck. We set aside about $1,500 to $2,000 a year to replace tools, plus about $7,000 a year for tool and vehicle upkeep. Materials. We keep common parts on the truck (fasteners, caulk, washers and switches) and buy job-specific materials the day of the job, charging customers for materials at cost plus a small handling amount. Safety. Ladder safety, eye and hearing protection, and turning off power or water before working on fixtures. Staff. The owner works alone in Year 1. We add one technician in Year 2, two in Year 3, three in Year 4 and four in Year 5, at about $38,000 a year each. Running costs. Tools and vehicle upkeep about $7,000 in Year 1, insurance and licensing about $6,000, marketing about $4,000.

Risks and how we plan for them:
- Doing work we are not licensed for. We know what the state allows without a contractor license and refer larger jobs out.
- Injuries and property damage. We carry general liability insurance and use written estimates and photos before and after each job.
- Uneven work through the year. Recurring maintenance contracts smooth out slow months.
- Unpaid invoices. We take a deposit on larger jobs and bill the balance at completion.
- Relying on one person. We build a short list of trusted subcontractors for overflow work.

Management & Organization

Who runs the business. Jorge Chen, owner. As owner I will do the work, quote jobs, schedule, buy materials, train the technicians we add from Year 2 and handle the money side of the business. I plan to pay myself $44,000 a year. People who will help us: a bookkeeper or tax preparer, an insurance agent, licensed electricians and plumbers we refer bigger jobs to, and a free mentor from SCORE or the Small Business Development Center (SBDC). Nicole Okafor serves as a key volunteer advisor.

Milestones Narrative

Our goals and when we plan to reach them. - Before starting: register the business, get insurance and any required license, set up booking and invoicing, and tell everyone we know. Target start: April 2027. - First year: about 8 service calls a week, 30 maintenance-plan customers, and about $70,750 in sales. - Year 2: hire our first technician and reach about $140,660 in sales. - Years 3 to 5: grow to four technicians and about $410,990 in sales by Year 5. What we check every week: jobs done, average job price, repeat customers, maintenance-plan sign-ups, callbacks to fix our own work, and cash in the bank.

What the plan's numbers say. Year 1: sales about $70,800, loss about $15,200; Year 2: sales about $140,700, loss about $2,000; Year 3: sales about $225,600, profit about $17,500; Year 4: sales about $315,700, profit about $40,400; Year 5: sales about $411,000, profit about $66,100. The lowest year-end cash is about $5,900.

How we will keep score. Every month we compare real sales to the plan, check the cash in the bank, review the direct cost of each job or product, and look at what customers say. If sales are behind plan for two months in a row, we slow spending and delay hiring until the numbers catch up.

Funding Request

How much we need and how we will use it. Total needed: $40,000. This number comes from the Funding Need Calculator in this plan. It adds up: - Startup costs of $14,200, listed item by item in the Startup Costs section (about $9,000 for tools and equipment, $800 for opening parts and supplies, $500 for licenses, $1,800 for the first insurance payment, $600 for legal setup, and $1,500 for truck lettering, cards and a website). - About $10,300 to cover the money we expect to lose in the early months while we build our customer base. - A cash cushion of about $25,800, about three months of bills, so slow weeks do not put the business at risk. Lenders call this "working capital." Where the money comes from: - My own money: $8,000. - Amount requested: $32,000. Kind of funding we are looking for: an SBA microloan through a local community lender. How we will pay it back. We expect losses of about $15,200 in Year 1 and $2,000 in Year 2 while we build our customer base, then a profit from Year 3 (about $17,500), growing to about $66,100 by Year 5. With this funding, the business has money in the bank every year of the plan. The loan is planned at 13% interest over 6 years, the top of the usual range for SBA microloans, so payments of about $642 a month are already included in our cash flow. What we are offering the lender: our equipment as collateral and a personal guarantee from the owner. A smaller first step, if needed. If we cannot raise the full amount right away, we can start smaller and grow into this plan: - Phase 1: start part-time on evenings and weekends with the tools you already own, keeping your current job. Get insurance and a business license first. Startup can be a few hundred dollars. - Phase 2: once you are turning down work, go full-time, buy the remaining tools, and follow this plan. To plan the smaller start, make a copy of this plan (use Duplicate) and lower the numbers to match. All numbers in this plan are estimates. We will update them as real results come in.

What if sales are slower? We also tested a cautious case where sales come in 20 percent lower every year. In that case the plan shows a loss of about $27,000 in Year 1, a loss of about $11,800 in Year 3 and the lowest year-end cash is below zero, by about $43,100. Cash would run short in that case, so we would cut costs early, delay hiring and talk to the lender before it happens.

Appendix Notes

Documents to attach before you send this plan:

- Your resume (one page is fine) and any licenses or certificates. - A personal financial statement (a list of what you own and what you owe; lenders usually provide a form). - Business registration papers and your EIN (your business tax number from the IRS, free at irs.gov). - Proof of insurance, or a quote, and any license required in your state. - A tool list with quotes for anything you still need to buy. - Your price list and photos of past work. - Reviews or letters from past customers or landlords. If you don't have any of this yet, no worries - let's continue. The assumptions behind our numbers (change them in the Financials section to match your own):
- Service calls: about $145 each in Year 1, rising to $165; about $40 in materials; about 400 calls in Year 1, growing to 1,950. - Maintenance plan visits: about $85 each, rising to $97; about $20 in materials; about 150 visits in Year 1, growing to 920. - Owner pay: $44,000 a year. Technicians: $38,000 a year each, from one in Year 2 to four in Year 5. - Other yearly costs in Year 1: tools and vehicle upkeep about $7,000, insurance and licensing about $6,000, marketing about $4,000. - Tax rate: 21%. - Every dollar amount is an estimate. Replace them with your own quotes and research.

Plain words used in this plan:
- Service call: a visit to fix a specific problem.
- Maintenance contract: a regular visit for a set monthly or yearly price.
- General liability insurance: coverage for damage or injury caused by our work.
- Estimate: a written price given before work starts.
- Deposit: money paid before work begins.

Startup Costs