Appliance Repair Company

Words in [brackets] are blanks you fill in with your own details when you adopt this sample in Supreme Plan AI.

Executive Summary

Quick Fix Appliance Repair is an appliance repair company serving homeowners, landlords and small businesses in our city and the nearby suburbs. We repair washers, dryers, refrigerators, ovens, dishwashers and other major appliances, usually in one visit. When a refrigerator or washer breaks, a family cannot wait weeks. Many repair companies are slow, charge a visit fee and then say the appliance is not worth fixing, or return days later with the part. We will win customers by coming quickly, carrying common parts, giving an honest repair or replace opinion and finishing in one visit when we can. Here is what our numbers show. We expect sales of about $130,200 in Year 1, growing to about $521,000 by Year 5 as we add repair technicians and more recurring landlord customers. We expect a profit of about $4,500 in Year 1, growing to about $98,000 by Year 5. We need $42,000 in total. That covers $24,200 in startup costs (a used service van, testing tools, opening parts, certification, insurance and advertising) and a cash cushion of about three months of bills. I am putting in $10,000 of my own money, and I am asking for $32,000. The startup costs include a used service van stocked with common parts. I am Luis Nguyen, the owner. These numbers are estimates based on the assumptions listed at the end of this plan, not promises.

Company Description

Quick Fix Appliance Repair will be a limited liability company (LLC) in Tennessee, owned by Luis Nguyen. We will work from my home, with the van parked in my driveway and parts stored in my garage. What we believe. Show up fast, tell the truth about whether a repair makes sense, carry the parts to finish the job and stand behind our work. What we offer:
- Washer and dryer repair. - Refrigerator and freezer repair. - Oven, range and cooktop repair. - Dishwasher and microwave repair. - Repairs for landlords and property managers. Licenses and insurance. Appliance repair rules vary. Many places require only a business license, but anyone who handles refrigerant must hold an EPA Section 608 certification, and some states and cities require a license for work on gas or electrical appliances. Our state requires only a business license, and I will have my EPA 608 certification for refrigerators in place before opening. We will carry general liability and commercial auto insurance, and workers' compensation once we hire. Where things stand today. I have worked for an appliance repair company for four years, I will have my EPA 608 certification before opening, and I have fixed appliances for friends and neighbors.

Problem & Opportunity

Homeowners and landlords near us want broken appliances fixed fast, at a fair price. 1. Long waits. Many repair companies are booked for a week or more. 2. Return visits. Technicians often have to order a part and return days later. 3. Quick to replace. Some companies say an appliance is not worth fixing when it is. 4. Unclear pricing. Visit fees and part prices are often not explained. How we know people want this. Six neighbors asked me to fix washers and refrigerators last year, and a property manager said she needs a fast repair company for 40 units.

Products & Services

What we sell. 1. Diagnostic and repair service calls. A visit to diagnose and repair an appliance. Our plan assumes an average of about $135 per call in Year 1, rising to about $151 by Year 5. Direct costs run about $35 per call. We expect about 700 calls in Year 1 (about 14 a week), growing to about 2,456 calls a year by Year 5. 2. Parts sales. When a repair needs a part, we supply it at a fair price. Our plan assumes an average of about $65 of revenue per part sale in Year 1, rising to about $73, and the part costs us about $42. We expect about 550 part sales in Year 1, growing to about 2,057. Our prices. Diagnostic visit $90 (applied to the repair). Washer or dryer repair from $150. Refrigerator repair from $200. How it works for the customer:
1. A call answered quickly, and a visit as soon as the next day. 2. A clear diagnosis and a written price before any repair. 3. The repair done in one visit when we have the part, or a firm date to return. 4. A test of the appliance, a clean work area and a warranty on parts and labor. Gross margin, explained. "Gross margin" is the share of each sale left after paying for materials and direct job costs. Our plan shows about 63% in Year 1. That money pays the owner and crew, vehicle costs, insurance and other bills.

Market Analysis

Who will hire us:
- Homeowners with a broken washer, dryer, refrigerator or oven. - Landlords and property managers with many units. - Small businesses, restaurants and churches with kitchen appliances. - Real estate agents who need quick repairs before closing. Where we will work. A service area close enough to reach customers fast, starting with our city and the nearby suburbs, within 25 minutes of my home. Season. Appliance repairs happen all year, with spikes in summer for refrigerators and in cold months for dryers and ovens. Landlord work fills the slower weeks. Our plan is careful on purpose. About 14 repair calls a week in Year 1 is a pace the owner can handle well, working alone at first.

Competitive Landscape

Other choices customers have:
1. Larger appliance repair companies. Metro Appliance Repair (a made-up name) charges about $95 for a visit plus parts; known for experience, but often booked for a week. 2. Appliance stores that sell replacements and offer limited repairs. They usually want to sell a new unit. 3. Doing it yourself. Cheaper for simple repairs, but risky with gas, electric and refrigerant. How we will win customers: fast response, a van stocked with common parts, honest advice, clear prices and a warranty on our work.

Marketing & Sales Strategy

How people will find us. - A free Google business listing with reviews, and a simple website with a phone number that gets answered. - Asking every happy customer for a review. - Magnets and door hangers in the neighborhoods we serve. - Relationships with property managers, real estate agents and landlords. - A repair-or-replace guide on our website, which many people search for. Marketing budget. About $5,000 a year. The van lettering, magnets and website are paid for from startup costs.

The first 90 days. Days 1 to 30: stock the van, get insurance and licenses and set up booking and invoicing. Days 31 to 60: market to neighborhoods, property managers and real estate offices. Days 61 to 90: fill the weekly schedule and ask each customer for a review.

Operations Plan

How the business runs day to day. Calls and jobs. Customers call or book online, and the owner schedules each visit by area. In Year 1 the owner works alone. We add one technician in Year 2 and grow to three technicians by Year 5. The van is stocked with the most common parts, so many repairs are finished in one visit. Equipment. About $14,000 to start: used service van with shelving; hand and power tool sets; multimeters, manometers, thermometers and leak detectors; appliance dolly and straps; refrigerant recovery machine and vacuum pump; tablet and card reader. We set aside about $2,000 to $3,000 a year for repairs and replacements. Upkeep. Tools and testers checked regularly, the van restocked every night and the parts inventory counted weekly. Safety. Power unplugged and gas shut off before work, careful handling of refrigerant, and safe lifting of heavy appliances with a dolly and straps. Gloves and eye protection used. Running costs in Year 1: parts inventory about $9,000, vehicle and equipment maintenance about $6,000, marketing about $5,000. Scheduling and billing. A simple scheduling and invoicing app on my phone, with customers billed by card at the end of each visit.

Risks and how we plan for them:
- Parts delays. We stock common parts and use two suppliers.
- Repairs that are not worth the cost. We give an honest estimate and recommend replacement when repair does not make sense.
- Gas and electrical safety. We follow manufacturer and local safety rules and carry insurance.
- Callbacks. We test every repair and give a written labor warranty.
- Slow seasons. We sell maintenance plans and work with property managers.

Management & Organization

Who runs the business. Luis Nguyen, owner. As owner I will repair appliances, quote jobs, schedule visits, order parts and handle the money side of the business. I plan to pay myself $50,000 a year in salary in Year 1. Crew. Repair technicians at about $42,000 a year each (or part-time pay): none in Year 1, one in Year 2, one in Year 3, two in Year 4 and three in Year 5. People who will help us: a bookkeeper or tax preparer, an insurance agent, and a free mentor from SCORE or the Small Business Development Center (SBDC). Priya Diaz serves as a key volunteer advisor.

Milestones Narrative

Our goals and when we plan to reach them. - Before starting: register the business, get certified and insured, buy the van, tools and parts, and set up the phone and website. Target start: March 2027. - First year: complete about 700 repair calls and 550 part sales, for about $130,200 in sales. - Year 2: add our first technician, about $208,500 in sales, and a profit of about $9,600. - Years 3 to 5: grow to three repair technicians and about $521,000 in sales by Year 5. Growth depends on hiring good people and winning the work, so treat the later years as goals, not promises. What we check every week: calls answered, repairs finished in one visit, return visits, parts costs, and cash in the bank.

What the plan's numbers say. Year 1: sales about $130,200, profit about $4,500; Year 2: sales about $208,500, profit about $9,600; Year 3: sales about $303,800, profit about $56,400; Year 4: sales about $408,700, profit about $75,500; Year 5: sales about $521,000, profit about $98,000. The lowest year-end cash is about $27,500.

How we will keep score. Every month we compare real sales to the plan, check the cash in the bank, review the direct cost of each job or product, and look at what customers say. If sales are behind plan for two months in a row, we slow spending and delay hiring until the numbers catch up.

Funding Request

How much we need and how we will use it. Total needed: $42,000. This number comes from the Funding Need Calculator in this plan. It adds up: - Startup costs of $24,200, listed item by item in the Startup Costs section (about $14,000 for the van, tools, testers, dolly and recovery machine, $4,000 for opening parts for common repairs, $700 for a business license and refrigerant certification, $3,000 for the first insurance payments, $700 for business setup and bookkeeping software, and $1,800 for van lettering, magnets and a website). - A cash cushion of about $17,800: the deepest cash dip in the early months plus about three months of bills, so slow weeks do not put the business at risk. Lenders call this "working capital." - Together that comes to about $42,000 (rounded up to the nearest $500), which is the total we are planning for. Where the money comes from: - My own money: $10,000. - Amount requested: $32,000. Kind of funding we are looking for: an SBA microloan through a local community lender. How we will pay it back. We expect a profit of about $4,500 in Year 1, growing to about $98,000 by Year 5. With this funding, the business has money in the bank every year of the plan. The loan is planned at 13% interest over 6 years, the top of the usual range for SBA microloans, so payments of about $642 a month are already included in our cash flow. What we are offering the lender: our van and tools as collateral and my personal guarantee A smaller first step, if needed. If we cannot raise the full amount right away, we can start smaller and grow into this plan: - Phase 1: start with common repairs on evenings and weekends using your own vehicle and tools, while keeping your current job. Startup can be under $1,500. - Phase 2: once you have more calls than you can handle part-time, buy the service van and stock parts and follow this plan. To plan the smaller start, make a copy of this plan (use Duplicate) and lower the numbers to match. All numbers in this plan are estimates. We will update them as real results come in.

What if sales are slower? We also tested a cautious case where sales come in 20 percent lower every year. In that case the plan shows a loss of about $12,800 in Year 1, a profit of about $25,200 in Year 3 and the lowest year-end cash is below zero, by about $6,200. Cash would run short in that case, so we would cut costs early, delay hiring and talk to the lender before it happens.

Appendix Notes

Documents to attach before you send this plan:

- Your resume (one page is fine) and any licenses or certificates. - A personal financial statement (a list of what you own and what you owe; lenders usually provide a form). - Business registration papers and your EIN (your business tax number from the IRS, free at irs.gov). - Proof of insurance, or a quote. - Quotes for the equipment and vehicle. - Your price list and a sample written estimate. - Photos of past work and references, if you have them. If you don't have any of this yet, no worries - let's continue. The assumptions behind our numbers (change them in the Financials section to match your own):
- Diagnostic & Repair Service Calls: about $135 per call in Year 1, rising to $151; about $35 per call in direct costs; about 700 calls in Year 1, growing to 2,456. - Parts Markup Revenue: about $65 per part sale in Year 1, rising to $73; about $42 per part sale in direct costs; about 550 part sales in Year 1, growing to 2,057. - Owner salary: $50,000 a year. Crew: $42,000 a year each, from none in Year 1 to three in Year 5. - Other yearly costs in Year 1: parts inventory about $9,000, vehicle and equipment maintenance about $6,000, marketing about $5,000. - Tax rate: 21%. - Every dollar amount is an estimate. Replace them with your own quotes and research.

Plain words used in this plan:
- Diagnostic: finding out what is wrong before repair.
- Service call: a visit to diagnose and fix a problem.
- Parts markup: the added price on a part to cover handling and warranty.
- Labor warranty: a promise to fix problems caused by our work.
- Cash cushion: money kept on hand to pay bills while sales build.

Startup Costs